returns
last updated
We want you to love your Booth Baddies. If something isn't right, here's how we handle it.
Unworn, unopened items
We accept returns within 14 days of delivery for a full refund, provided the item is in its original packaging and has not been worn. To start a return, email us at hello@theboothbaddies.com with your order number.
Worn or opened items
For hygiene reasons, we are unable to accept returns on worn or opened items. If you received a defective or damaged item, please reach out within 14 days of delivery and we will make it right with a replacement or store credit.
Defective or damaged items
If your order arrived damaged or has a manufacturing defect, contact us at hello@theboothbaddies.com within 14 days of receiving your order. Please include a photo of the item and your order number. We will send a replacement or issue a full refund at no cost to you.
Final sale items
All sale and discounted items are final sale and are not eligible for return or exchange.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return your eligible unworn order for a refund and place a new order.
Shipping costs
Return shipping is the responsibility of the customer unless the item is defective or we made an error with your order. Original shipping charges are non-refundable.
Questions?
Have questions about returns or need help with your return? Email hello@theboothbaddies.com, Monday-Friday, 9am-5pm PST.